Once you create an account on www.hyva.io, you can claim a personalized license key from your account dashboard.

You don’t need an account, as you can access it through Github too. But it is more convenient to install via Packagist keys with composer and helpful if you’re interested in purchasing other Hyvä products at some point, or use our support.

Yes, you can access the code via Github.

Yes, you can, but in order to install the Hyvä packages via Composer you need a composer access key, which you can get from your www.hyva.io account dashboard.

Individuals can register up to 5 free Hyvä Theme access keys. Partner agencies can access up to 50 free Hyvä Theme access keys. Access keys for domains having commercial product licenses do not count towards these limits.

Please note that no rights can be claimed from free Packagist keys and Hyvä holds the right to disable/remove keys when they are unused for a long time, or when abuse is suspected.

Please refer to the getting started documentation.

Silver partners and above can request GitLab access where they will be able to view and create issue tickets and open merge requests.

Yes, you’re free to resell Hyvä Theme with your own theme/template. As the code is distributed under the OSL/AFL license, you don’t need a special paid license.

Please read the Open Source terms carefully and note that Hyvä UI may not be included in your template without a paid license.

With open-source availability we now have multiple levels of support:

Community support is freely available on our Slack channels. Anyone can join our Slack community. Community support is mostly provided by other members in the community.

Premium support from our team is available for paying customers via a ticketing system in the Hyvä Portal. Support is included in all our paid products (e.g. Hyvä Commerce). Support is provided by Hyvä team members.

Premium support from our team is available for paying customers via a ticketing system.

Support is included in all our paid products:

Hyvä UI which is available at 250 € one off.

Hyvä Checkout

Hyvä Commerce including Hyvä Theme, Hyvä UI and Hyvä Checkout

Hyvä Enterprise adding compatibility to Adobe Commerce

Premium support is offered to products you have purchased. If you only bought Hyvä UI then expect to get support for Hyvä UI related questions and not for Checkout or Theme related questions.

The Hyvä team does not offer direct free support. If you only have a free Hyvä Theme, you can rely on community support that is mostly provided by other community members and occasionally also assisted by Hyvä team members.

Please go to hyva-themes.slack.com and create a free account.

Hyvä UI is included in the paid Hyvä Theme, just like support. You will therefore continue to have access to Hyvä UI and premium support.

If you upgrade to Hyvä Commerce, you get a cashback for Hyvä Theme and/or Hyvä Checkout. If you upgrade to Hyvä Commerce from a free Theme, you naturally don’t get any cashback as you haven’t paid for the Theme. If you upgrade to Hyvä Commerce from a free Theme and Checkout, you get a cashback from the Checkout.

We offer a 30 day payback guarantee. That means that if you bought the Theme 30 days ago or less, you can get a refund if you want to. However, you will lose access to Hyvä UI and no longer be able to receive premium support.

Other than that, Hyvä Commerce cashbacks will -always- be available, so you can trade in your paid Hyvä Theme and get a reduced price for the first year of Hyvä Commerce

When a license expires, you can still use the product without losing its functionality, but updates and support will no longer be available until you renew.

This means your shop will remain on the version you last had access to, without the ability to benefit from new features, improvements, or assistance.

Renewals are based on the original expiration date of your license, regardless of when you renew. This ensures there are no gaps in coverage and avoids double payments for overlapping periods.

Access is restored as soon as payment is processed:

• For credit card, PayPal, or iDeal payments: usually immediate.
• For bank transfers: within 1-2 working days after receipt of payment.

You can renew your license starting 60 days before expiration.

Yes, but you’ll need to pay for at least two years to cover the lapsed period.

Reactivating an expired subscription will require you to catch up with the inactive period of your subscription. In other words, you cannot cancel your subscription and re-enable it at any time when you require an updated version of the software, without paying for the inactive period.

Aligning renewals with the original expiration date ensures fairness across the board. By maintaining this policy, we can offer consistent, high-quality updates and support to all customers - ensuring the long-term stability and reliability of our products.

When you renew, your license starts from the original expiration date to:

• Ensure Fairness Across Customers: This prevents gaps in licensing where one could temporarily cancel and only renew when updates or support are needed, effectively benefiting from ongoing improvements without consistent contribution.
• Support Continuous Development: Hyvä invests heavily in updates, support, and compatibility improvements. Consistent licensing ensures we can sustain these efforts for the entire community.
• Simplify Compatibility for Complex Products: For products like Hyvä Enterprise, continuous updates are crucial to maintain compatibility with Adobe’s evolving platform. Lapses in licensing could require significant effort to catch up on compatibility later.

Due to technical reasons, this is not possible at the moment. In the case of an expired credit card, we recommend that you renew your license(s) manually via your Customer Portal. When checking out, you can start a new subscription; the old subscription will be cancelled automatically then.

You can cancel your subscription at any time in the "Hyvä Licenses" section of your Customer Portal.

In this case, you can keep using your license until the expiration date - after that, you won't receive any new updates and any support, except you renew your license manually.