Frequently asked questions
Do you offer a free evaluation copy?
We don't offer evaluation access to Hyvä Themes.
If you're an agency looking to get started with Hyvä, the best way is to purchase a license for internal testing and transfer that license to an actual customer when you decide to build a shop with it.
We have a 30-day money-back policy in case it turns out Hyvä is not a fit. Read the full licensing terms.
Once you've got your license, you'll have access to the code, documentation and the Slack community where you can ask any question to the Hyvä Team and 2500+ members.
Our React Checkout and Admin Grids are Open Source, as well as some extra modules which you can all find on Github.
On how many domains/stores can I use a license?
You may use the Theme on 1 (one) Magento installation per license, with unlimited storeviews/domains, as long as they belong to the same business entity. Additionally you may use it on non-production environments for development/testing purposes.
If you wish to use the Theme for a multivendor/SaaS/PaaS solution, please contact us for custom licensing.
Can I get a discount (PPP)?
We work with PPP discounts to make Hyvä more accessible to countries with lower valued currencies. You can read more on our PPP Discount page.
We don't offer tier-based discounts or discounts for partners. We may occasionally work with promotional discounts though, for which you might want to subscribe to our newsletter or social channels.
How can I make my extensions compatible?
We've written extensive documentation on the process of making extensions compatible with Hyvä.
Besides documentation we have instruction videos and we offer individual support to extension vendors to help them get started. Extension vendors that actively support Hyvä with their extensions/services are eligible to become partner and get listed on our partner page.
Which extensions are compatible?
A typical Magento extension needs to be made compatible with Hyvä (if it has frontend logic). We've built an active extension ecosystem that is growing very rapid.
You can see which extension developers support Hyvä on our Partner Page. For many extension developers this is an ongoing process, but many are moving quickly. You can check the compatible extensions per vendor on their respective websites.
We also try to keep track of compatible extensions on our own Compatibility Module Tracker, but that mainly lists extensions that we've built together with our community members. Those compatibility modules are hosted on our own Gitlab and are available to all our licensees. Many of those modules were contributed by our partner agencies and contributors.
Is there a recurring fee for Hyvä Themes?
No, there is only a one-time purchase fee for our theme.
We are working on some additional products that will include support and update subscriptions.
Is the Hyvä Theme Adobe Commerce compatible?
Yes, but not entirely. Hyvä works on Adobe Commerce and Commerce Cloud, but we haven't made all Commerce features compatible yet. Roughly 5% of our customers already run Hyvä on Adobe Commerce.
At this time it depends on which features you need to use whether you can already use Hyvä for your Commerce store. Besides that, if you work with a skilled integrator/agency you might be able to make the missing features compatible yourself. The efforts required for that heavily depend on your requirements.
We keep track of the compatible Adobe Commerce features in our feature matrix.
We fully intend on making all Adobe Commerce/B2B features compatible with Hyvä, which still requires a couple of months work.
What are the requirements to become a Supplier/Partner?
We've written about the different Partner possibilities here: How does the partner program work?
If you are an extension vendor / service provider, please contact us via our contact form to discuss collaboration and partnership.
What support do you offer?
We offer support through our private Slack environment. All customers and implementation partners get access to our Slack. It's a growing community (2500 members and counting) where many offer a helping hand if you get stuck.
Besides Slack, we work with our own Gitlab environment where we track issues.
How can I access the docs?
Our documentation is publicly available at docs.hyva.io.
How can I pay?
After you place an order with us we'll quickly check your order information and send you an invoice with online and offline payment options.
You can choose to pay via Credit Card, PayPal, Apple Pay, SOFORT (DE), iDeal (NL), Bancontact (BE), KBC (BE) or by Bank Transfer.
Please note that Bank Transfers might take several days to process and we only process licenses after the payment is confirmed on our end.