Hyvä Theme is now Open Source Learn more →

Hyvä Theme is now Open Source Learn more →

Hyvä Theme is now Open Source Learn more →

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Frequently asked questions

How can I get Hyvä Theme for free?
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Once you create an account on www.hyva.io, you can claim a personalized license key from your account dashboard.

Why do I need an account to access the code?
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You don’t need an account, as you can access it through Github too. But it is more convenient to install via Packagist keys with composer and helpful if you’re interested in purchasing other Hyvä products at some point, or use our support.

Can I access the code without creating an account?
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Yes, you can access the code via Github.

Can I use Hyvä Theme without registering a license?
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Yes, you can, but in order to install the Hyvä packages via Composer you need a composer access key, which you can get from your www.hyva.io account dashboard.

How many free Hyvä Theme composer keys can I have?
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Individuals can register up to 5 free Hyvä Theme access keys. Partner agencies can access up to 50 free Hyvä Theme access keys. Access keys for domains having commercial product licenses do not count towards these limits.

Please note that no rights can be claimed from free Packagist keys and Hyvä holds the right to disable/remove keys when they are unused for a long time, or when abuse is suspected.

How can I install Hyvä Theme?
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Please refer to the getting started documentation.

How can I contribute as a developer / agency?
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Silver partners and above can request GitLab access where they will be able to view and create issue tickets and open merge requests.

Can I resell Hyvä Theme now?
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Yes, you’re free to resell Hyvä Theme with your own theme/template. As the code is distributed under the OSL/AFL license, you don’t need a special paid license.

Please read the Open Source terms carefully and note that Hyvä UI may not be included in your template without a paid license.

How do I get support?
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With open-source availability we now have multiple levels of support:

Community support is freely available on our Slack channels. Anyone can join our Slack community. Community support is mostly provided by other members in the community.

Premium support from our team is available for paying customers via a ticketing system in the Hyvä Portal. Support is included in all our paid products. Support is provided by Hyvä team members.

How do I get Premium support?
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Premium support from our team is available for paying customers via a ticketing system.

Support is included in all our paid products:

Hyvä UI which is available at 250 € one off.

Hyvä Checkout

Hyvä Commerce including Hyvä Theme, Hyvä UI and Hyvä Checkout

Hyvä Enterprise adding compatibility to Adobe Commerce

Premium support is offered to products you have purchased. If you only bought Hyvä UI then expect to get support for Hyvä UI related questions and not for Checkout or Theme related questions.

Do you offer free support?
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The Hyvä team does not offer direct free support. If you only have a free Hyvä Theme, you can rely on community support that is mostly provided by other community members and occasionally also assisted by Hyvä team members.

How do I access the Hyvä community on Slack?
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Please go to hyva-themes.slack.com and create a free account.

I paid for Hyvä Theme in the past, what happens to my access to Hyvä UI?
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Hyvä UI is included in the paid Hyvä Theme, just like support. You will therefore continue to have access to Hyvä UI and premium support.

Can I still use the cashback offer when upgrading to Hyvä Commerce?
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If you upgrade to Hyvä Commerce, you get a cashback for Hyvä Theme and/or Hyvä Checkout. If you upgrade to Hyvä Commerce from a free Theme, you naturally don’t get any cashback as you haven’t paid for the Theme. If you upgrade to Hyvä Commerce from a free Theme and Checkout, you get a cashback from the Checkout.

I paid for Hyvä Theme before Nov. 6th - can I get the money back?
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We offer a 30 day payback guarantee. That means that if you bought the Theme 30 days ago or less, you can get a refund if you want to. However, you will lose access to Hyvä UI and no longer be able to receive premium support.

Other than that, Hyvä Commerce cashbacks will -always- be available, so you can trade in your paid Hyvä Theme and get a reduced price for the first year of Hyvä Commerce